Because Safety Dimensions enters into large commercial arrangements with international companies, we are bound by master contracts in which confidentiality clauses prohibit us from mentioning our client names in some cases. We apologise for this, however abiding by our agreements is essential. We can provide statutory declarations though as to the accuracy of our claims.
Safety Dimensions has delivered safety leadership and behavioural safety programs for several major international airlines across all levels, from ramp to airport staff, senior leaders to technical operations and aircraft maintenance
Several Safety Dimensions facilitators and instructional designers have previously worked in the airline industry so have ‘on the ground’ and ‘in the air’ domain knowledge which they can apply from direct experience. Aviation is well known for its pilot safety and best practice human factors performance, redundancy and HRO. The challenge we find in this industry is the link between decision making and pressure for on time performance with every day safety and wellbeing practices.
This program has assisted our airline to continue to improve in its safety journey and has enabled the company to take the next step in achieving its vision of zero harm in the workplace.”
GM Safety & Employee Wellbeing, Major international airline
The team quickly grasped the complexities of our business and their blending of both safety and leadership in the programme. They made the topic accessible to our target population – mid to senior managers. The aim was to increase awareness and ownership of safety on the journey to Destination Zero Harm. Louise Quinn was adept at selecting facilitators from her team that matched our culture and who created a stimulating learning environment where participants were willing to step outside their comfort zone to develop their skills and challenge their thinking.”
Project Manager of Safety, Major international airline
BANKING & FINANCE
For over 20 years, Safety Dimensions and its parent company Leadership Dimensions have been working with leaders in the banking and finance sector, from CEO, to branch managers, to data entry staff, extensively across Australia, Cambodia, Indonesia, Vietnam, New Zealand and the Pacific Islands. This is an industry we know intimately. We understand the unique situations, jargon and circumstances those in the banking and finance sector face. > See our case study on our work with a major bank
Safety Dimensions has worked with 80% of Australasia’s Tier One construction companies. Our programs, have been mapped to a practical, accredited Certificate IV program in Safety Leadership, and have been adapted to non-accredited programs. Over 6,000 construction industry professionals have undertaken these programs in the past two years. Safety Dimensions’ work in the construction industry has been integrated and branded internally by its clients as ‘Passport to Safety Excellence’, ‘Pulse’, ‘Safety Leadership Foundations’ and ‘LEAD the Way’ programs.
“Thanks to the assistance of Safety Dimensions in helping us build a culture of behavioural safety leadership on our project. As a project we have focused our efforts on developing safety leaders at all levels. It is very rewarding that this effort has been recognised by industry”
Kylie Jarrard, HR & Training Advisor, BMD Seymour Whyte Joint Venture
The BMD Seymour Whyte Joint Venture, delivering the Port of Brisbane Motorway upgrade, won the 2012 Industry Leaders and Training award for outstanding commitment to training.
“This is simply the best program I have ever attended”
Alliance Manager/Project Director
“The facilitators of this program know how to get all involved, who then develop their own personal commitment plan.”
Executive, Tier One Construction Group
“I felt it appropriate to provide you feedback from the above course that I attended recently. Over the years I have participated in more than my fair share of training events but this sits high up within the top 3, ever. Thank you for offering me the opportunity to attend.”
Written by a program participant, Thiess Pty Ltd
Some of our clients include:
For many years Safety Dimensions has specialised in working with power, telecommunications and energy companies. The energy and services industry has been a well established leader in ensuring safety is part of their business and has invested heavily to ensure all tasks are managed safely. Despite all of the efforts, many groups turn to Safety Dimensions once the LTI graph starts to plateau or they need the next wave of best practice thinking.
Results show that once we worked with them, several groups in this industry discovered what they thought was happening was not actually being implemented and they found the reasons why.
Safety Dimensions uses process to uncover current issues and encourages each leader to discover what they can do about it – in ways that are fresh, new and easy to apply. This approach has earned us ‘preferred supplier’ status with many energy and services groups.
INFRASTRUCTURE & GOVERNMENT
For the past eight years, Safety Dimensions has worked on some of Australia and New Zealand’s largest infrastructure projects. We incorporate frameworks used by Agencies and the APSC’s Integrated Leadership System (ILS) as key to our programs.
Directly and via subcontracting arrangements, State and Federal Government departments regularly engage us to deliver the outcome of a sustainable safety framework that extends beyond the life of the project.
One of our largest government clients worked with us to implement and evaluate a program for over 4000 leaders, designed to change the safety mindset, skill set and confidence to create a safer workplace for office-based and site-based staff and contractors. This four year project successfully concluded in December 2011.
To offer Federal Government clients a high level of service, Safety Dimensions also has an office based in Canberra.
We have worked on:
- Multi company (JVs/Alliances) road/bridge/pre-cast projects
- Desalination/water plants
- LNG construction
- Transport infrastructure at all levels
Councils are increasingly becoming aware of the need for leaders to perform safely due to their responsibility for contractors and employees alike. With a myriad of roles to manage including solo/mobile workers, healthcare and day care professionals, school crossing attendants, construction and maintenance roles, in addition to office-based staff, this diversity still requires advanced safety leadership for physical and psychological safety issues. Given this, Safety Dimensions aligns safety with the strategic plans and other HR strategies which result in sustainable safety outcomes.
Visit to our webinar page to access the Special Safety Briefing Webinar For Councils.
What our clients say:
“Over the past 12 months, Safety Dimensions has worked closely with (our organisation) to deliver a tailored safety leadership program to all levels of (our) business. During this time, we have seen a significant improvement in our safety attitudes and behaviours, which has resulted in a 33% reduction in our Lost Time Injuries and a 42% reduction in our Lost Time Injury Frequency Rate over 12 months. It’s quite apparent to me that the safety leadership program has directly improved our safety performance. I have witnessed people across all areas of (our business) taking individual accountability for their safety and that of those around them and changing their behaviours accordingly, and I am heartened by this.”
Source: Department GM, October 2012
Some of our clients include:
One of the first clients of our parent company over 19 years ago was a large and well known hospital group, with all the usual budget, people and patient issues. An in depth understanding of the healthcare industry allowed us to overlay our behavioural safety expertise to this high risk industry.
A unique aspect of this industry is the desire to please and care for the patient, in addition to getting tasks done efficiently – this is a mixture destined for injury. Over-worked administrators and leaders are often trapped behind bureaucracy and reports, and whilst everyone wants their teams to be safe, leaders often feel powerless to make the changes needed.
The approach Safety Dimensions takes allows current realities to be considered whilst asking the question: “what else can be done?” Empowering individuals to solve their own problems and finding constructive ways to connect with managers on what can be done to improve patient and health care workers’ quality of life is the key: moving from reaction to prevention.
Safety Dimensions (as its parent company Learning Dimensions Network) first began working with Australasia’s largest food manufacturer Goodman Fielder in the area of behavioural safety within the manufacturing industry in 2003.
Since that time, our success in this industry has been established due to our belief that each part of a manufacturing group often requires a different approach – from office, to floor, to supply, to customer support. Whilst often more time is spent in the design and customisation phase (one client’s programs required tailoring for 14 divisions to ensure match of examples and issues they face), it results in a relevant program with skills that will work for each division: something critical to any success.
Safety Dimensions understands this industry and aligns our programs with legislation, whilst creating the mind sets and the skill sets required for a healthy and safe workplace.
Participants comment that by the end of the program the skills can be used in every part of the business. Participants often comment on the specific industry knowledge our ‘manufacturing’ facilitators bring to the programs they run.
I attended the ‘Train the Trainer’ and it enhanced my leadership and influence skills beyond my expectations
Senior Leader – global manufacturing company
We are still conducting the units 10 years later for new leaders – the content is relevant and Safety Dimensions are available to update should we need
NZ manufacturing group
“I have worked with Safety Dimensions and Leadership Dimensions many times over the last 12 years and have always seen the benefit they bring to organisations. Key results include: the ability to help senior leaders understand their current business’ culture, verbalise their desired state, and then decide the desired behaviours to get that end state are second to none. As a leader myself this approach has helped me in my own development as every conversation is a coaching moment – I’m a far better safety professional for having worked them.”
GM Safety, multinational food manufacturer
Our focus in the mining industry first began in 2009, and since that time we have worked primarily within Western Australia and the ever-expanding Bowen Basin in Queensland, in addition to key projects in the Hunter Valley and the Latrobe Valley. Over the many years in this industry, we have worked with specialist Mining Services Groups and directly with power companies, coal mining operations and international companies with large divisions specialising in the mining industry. For the past four years we have invested significant time and resources toward understanding this unique industry, which has resulted in us receiving most of our new work in this industry via client recommendations.
Our focus is to change the way safety is performed and led, to achieve sustainable safety outcomes via behavioural and risk management training: training that is tailored for each project’s desired culture. Every group walks away inspired to lead and behave safer, and with tangible strategies on what to do given their new understanding of what is expected.
Unique to the mining industry is the FIFO culture and the transient nature of project teams: this creates many challenges for maintaining an ideal safety culture. Our programs focus on building safety leadership capability and are a retention strategy as they engage the workforce, keep the vision alive and keep people free from harm.
The desired outcome of our work is to have a focused, compliant workforce who speak up, are involved and mindful of tasks (planned and unplanned) that require strong leadership capability. We understand the unique conditions and expectations of the mining industry and how leaders want and expect a lot from their teams, but often fail to achieve the desired outcomes of having them:
- Follow the rules consistently
- Be involved in toolbox and pre-start meetings
- Speak up and report close calls/near misses and high potential incidents
- Create better ways of doing tasks that have been “done that way for years”
- Talk to their peers/mates and influence up
- Be mindful and risk aware at all times – including on and off the job (24/7)
At Safety Dimensions, we blend our expertise in mining and safety, and combine this with our experience in leadership and how to get the safety outcomes at all levels – both lag and lead. We use award winning research and specialised behavioural change tools and that suit the mining environment to achieve the desired safety (and indirectly the project) performance.
Clients include Newmont, Monadelphous, Loy Yang, QGC, Watpac and Thiess Mining, in addition to 20+ mining services and infrastructure groups that work onsite in the mining industry.
‘We use Safety Dimensions as they get results – and we see the change‘
Mining Group Safety Manager
Some of our clients include:
OIL & GAS
This mature industry with an emphasis and focus on safety from the highest levels is now starting to ask – “What’s next?”
Safety Dimensions is fortunate to be working with some of the key players in constructing new LNG sites and have worked with leaders first hand to uncover some the endemic issues that face a mature system, that still seems to fail at times.
The introduction of advanced behavioural agreements on ‘what good looks like’ has enabled our work to unfold into tangible outcomes required at all levels including project management, construction, operation and maintenance.
The successfully entrenched compliance focus of this industry is well documented, yet the unique approach Safety Dimensions brings to this industry is how to take the fear factor out of behaviour choice by asking deeper questions to uncover what could go wrong and to search for early warning indicators such as cultural clues, rather than high potentials or near misses.
The leaders at all levels require the next level of understanding in human factors and how to apply this to contractors and all employees; Safety Dimensions is pleased to be at the forefront of this now sought-for understanding of culture and people and why they behave the way they do.
For the past six years, Safety Dimensions has applied its unique approach to the rail industry, where safety is recognised and aligned with WHS standards and our leadership framework. This process enables integration into current practices and aligns with best practice of human factors and behavioural safety.
Our work in this area includes design of RTO training packages, frontline supervision, strategic safety with executive teams and leadership of projects including construction, maintenance, operations and third party providers.
As technology increases and the infrastructure projects keep expanding, this industry keeps moving ahead with many innovations in stock and plant. The people factors are still elements that need constant focus, specifically on how to work and avoid injury at all levels. This is where we primarily focus our attention, and it has resulted in several very successful interventions.
TRANSPORT & LOGISTICS
Safety Dimensions has worked closely with transport companies across Australia, particularly focusing on the ever increasing regulatory requirements of this industry and the issues that concern distribution centres, mobile workers and loading/unloading.
We find the most rewarding element of our work in this industry is to create pathways for companies to manage workers who are not closely supervised. Working under increasing pressure can be a recipe for many safety issues, and hidden risks and hazards we find in distribution centres/storage companies, where traditionally poor relationships exist with a strong ‘them and us’ dynamic, need addressing.
“Over the past 12 months, Safety Dimensions has worked closely with us to deliver a tailored safety leadership program to all levels of our business. During this time, we have seen a significant improvement in our safety attitudes and behaviours, which has resulted in a 33% reduction in our Lost Time Injuries and a 42% reduction in our Lost Time Injury Frequency Rate over 12 months.”
General Manager, large transport company
We have worked with maintenance, operations, two multi-billion dollar, three year desalination plants (with no major injuries and low lag indicators), sewerage treatment plants, bulk water, water distribution, councils, construction of pipelines, farming irrigation systems and dealt with all issues from executives to frontline leaders in organisations such as Sydney Water, Melbourne Water, Hunter Valley Water, WaterCorp (WA), Sunwater, Linkwater and connections with Water Association of Australia.
The majority of the water divisions of the Tier One construction companies use our strategies to create a safe culture, and also align their teams on a common purpose and production/quality improvements.
We are proud of the many alliances, JVs and undertakings in this industry that have invested in their safety performance, with over 5,000 leaders in this industry having attended our programs.